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Brigade's
110% Mistakeproof Moneyback Guarantee®
Our goal and commitment is your
100% TOTAL SATISFACTION with our service and products. If you
are not happy with your purchase, please return the item to
us within 30 days for your choice of replacement, credit to
your bankcard, credit to your BQM account or a full refund of
the merchandise purchase price. If we made an error in anyway
on your shipment, we will gladly send you a 10% Mistakeproof
Discount Coupon good on any future BQM purchase. No hassles,
no questions. Just prompt, cheerful handling of your request.
Click on any of these hot
links for complete information on how to order, what our polices
are for ordering, and other important information:
At Brigade Quartermasters,
we understand your concerns about security and privacy. We
are proud to have our Privacy Policy certified by ValidatedSite,
the premier Internet privacy policy advocate. The ValidatedSite program
embodies principles that comply with fair information practices
approved by the government and prominent industry-represented
organizations. We are approved to use the ValidatedSite privacy seal,
or "trustmark," an online branded seal that takes you directly
to our privacy statement. The trustmark is awarded only to
sites that adhere to ValidatedSite's established privacy principles
of disclosure, choice, access and security. We agree to comply
with ongoing ValidatedSite oversight and alternative dispute resolution
process.
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We have established security procedures
and policies to protect the loss, misuse or alteration of information
under Brigade Quartermasters, Ltd. control. We value your business
and are committed to doing everything possible to make our online
ordering process 100% secure.
Using technology
provided e-business software, in addition to special security
features built into popular browser software, the Action
Gear® site provides you with advanced online security. Any
credit card information you enter on our site is heavily
encrypted by industry-standard protocol, SSL (Secure
Socket Layer). We use SSL to communicate with secure
browsers like Netscape and Internet Explorer. These browsers
encrypt your credit card information in a way that makes
it extremely difficult for anyone to decode. Don't worry
if your browser is secure or not - if it is insecure, you
will not be able to purchase on our online store.
Once you have completed your order online, our security procedures
do not end. The moment you press "Submit" to send your order,
the encrypted information is kept inaccessible and sent directly
to our order processing team. Our internal order processing
system is not connected to the Internet, so no one can gain
access to your information.
Ways to tell when you are in a secure section: In all
browsers, look for the "http" in the URL to "https." The added
"S" represents the secure area. The entire ordering process
on Brigade's online store, from when you decide to checkout
until your order is confirmed, is conducted on a secure server.
Further, many popular browsers have a symbol to indicate secure
mode. To verify that your browser is secure, look at the bottom
of your browser's window; Netscape displays a solid key and
Internet Explorer displays a closed lock.
If you are still unsure about giving your credit card information
over the Internet, please phone, fax, or mail your order to
us. For telephone ordering or assistance, please call 1-800-338-4327.
Our fax number for orders is 1-800-892-2999 (For outside the
US/Canada 1-770-426-7726).
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Restricted Articles *RA* , How To Order
Sales of restricted articles are regulated by local, State and Federal law, or by Brigade's company policy which is intended to protect the public, Military and Public Safety professionals that we rely on to keep our Homeland safe and secure.
Authorization is Required to Order Products with the Following Note:
*RA* Restricted Article! Authorization to Order is Required! To process your order, we must have your prior authorization on file, or you must submit legal authorization for ordering Restricted Articles. We will NOT process or ship ANY order until proper authorization is received. We allow 10 business days from the order date to receive documentation or your order for the Restricted Article *RA* is cancelled without action.
Brigade Quartermasters, Ltd. follows guidelines outlined in the Federal Codes, which prohibits us from shipping Automatic knives to anyone other than Active Duty Military, authorized Law Enforcement and Emergency Services personnel. To Qualify you must Register and submit your active duty photo ID via Fax, U.S. Mail, or Scanned Email (PDF) Attachment. We will not make any exceptions. State and local laws and ordinances may prohibit ordering and delivery, or carrying. Know your local laws BEFORE attempting to place an order.
***ALL ORDERS ARE SUBJECT TO BRIGADE QM AND / OR MANUFACTURER'S APPROVAL***
Active Duty Military, Law Enforcement and Emergency Services personnel can Pre-Register for Purchases of Auto Knives and other Controlled Materials, such as ID patches, Armor and LE equipment. Military or Agency ID, or a signed request on Departmental Letterhead is required before your order is processed. FFL, Concealed Carry Permit and State issued driver's license are not acceptable proof of official status. Federal regulations (see below) restrict the sale of automatic knives to anyone other than active military or law-enforcement personnel with proof of photo identification. We will not ship into states that prohibit shipments of automatic knives.
Pre-Register for Restricted Articles *RA*
You can Pre-Register for Restricted Knives if you are active duty Military, Law Enforcement and Emergency Services personnel. Brigade Quartermasters requires that you resubmit your ID every 365 days. (Note: The submission of your ID for approval does not affect non-restricted product purchases.) Registration Does Not Guarantee Acceptance of Your Order for *RA* items. Register as Military, or Law Enforcement Professional for Purchases of Restricted Articles.
Restricted Articles include but are not limited to:
- Automatic opening (Switchblade) or other designated Knives
- Patches and Badges displaying law enforcement, security, state and federal agencies, etc.
- Body Armor and Ballistic plates
- Other equipment identified as Restricted Articles *RA*
How to Provide Official Authorization for Restricted Items:
Remember: When ordering Restricted Articles, you are affirming that you are aware of all relevant laws, regulations and restrictions surrounding the use, transport and ownership of these items. After submitting your order, you must send via mail, fax, or email your certification and agreement to these conditions before we process any order for restricted or dangerous items. Use our "Auto Knife Release" form. If we do not receive the authorization and release within 10 business days of the date you placed your order, we will not process your order for Restricted Articles.
We Will Need:
- A written and signed authorization on your department or agency's official letterhead
- A copy of your official identification card with your photo
- Email: RAITEM@BRIGADEQM.COM
Documents by Adobe PDF ONLY
- Fax: Toll-Free 800-892-2999 ATTN: Restricted Articles Representative
Local & International: 770-426-7726 ** Phone: 800-228-7344 or 770-428-1248
- Mail: Brigade Quartermasters, Ltd.
Customer Service Department
ATTN: Restricted Articles Representative
1025 Cobb International Drive, NW
Suite 100
Kennesaw, GA 30152-4300
©Brigade Qm 2005
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HAZMAT Restrictions
*HM*
Some of our products may contain components
that cause them to be classified as Hazardous Materials
(HAZMAT).
Look for *HM* symbol. These products are shippable to
continental U.S.A. addresses by ground transportation
only – FedEx Ground, UPS or US Mail Parcel Post
(certain products may be restricted from one or more
carriers due to internal regulations that may apply).
HAZMAT cannot ship by AIR, FedEx Express Saver, Air Express
routing under any circumstances.
APO/FPO orders are prohibited from receiving HAZMAT
Items.
Strict compliance with DOT regulations is a requirement
and an important safeguard for the public and air passenger
carriers. U.S. laws, the DOT, FAA and air carrier regulations
control all aspects of HAZMAT shipping. APO/FPO and ALL
PRIORITY MAIL ORDERS CAN NOT CONTAIN HAZMAT Materials.
Orders that include these items will be modified by deleting
the prohibited item, or canceling the entire order. A
refund will be sent or credited to your account for cancelled
HAZMAT items. We will make refunds as necessary. Credit
Card transactions are never charge for unshipped items.
We regret any inconvenience the rules may cause.
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Disclaimer
The
Brigade Quartermasters Catalog Web Site does not warrant
that a person may legally purchase, possess or carry
any specific item in the catalog according to federal,
state or local laws. As a dealer, Brigade Quartermasters
does not grant the legal right or authorize the purchase
or possession of items that may be regulated in your
state or municipality. These items include, but are
not limited to, machetes, replica or blank firing guns,
slingshots, air guns, bows, crossbows, knives, swords,
electronic stun guns, chemical or personal defense sprays
(tear gas), or other restricted / prohibited items.
A person placing an order warrants that he or she is
an adult (18 years or older) and is under no legal disabilities
which would prohibit such person from ordering, owning,
possessing, or transferring these items under all applicable
federal, state and local laws. An Adult signature required
when your package is delivered.
Ordering Action Gear® is simple with our easy-to-use and secure
shopping cart system. We accept: VISA, MasterCard,
AMERICAN EXPRESS, DISCOVER/NOVUS, JCB and
U.S. Government I.M.P.A.C. / SmartPay cards. By
law, we will add state sales tax automatically where required.
If you place your order Friday,
Saturday, Sunday or holidays, we will process it into our
shipping system the first scheduled business day of the following
week. During the business week, we process Internet orders
every morning and again at 12:00 Noon ET Monday - Friday.
Orders placed on the website after 12:01 P.M. are processed
the following business day. We usually ship available stock
using the shipping method you indicated within 24 hours of
processing. Out of Stock items are automatically backordered and
shipped at a later date with no additional charges for freight.
If your order requires special expedited delivery - Third
Day, Second Day, Overnight - Please contact our Telephone
Sales Representatives by calling toll free - 800-228-7344.
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We provide stock availability status flags for each item with
nightly updates, giving you the choice to buy now, place a reservation
order or purchase later. We make every attempt to have all items
in stock, however, if we are out of stock on an item ordered,
we will hold (back-order) this item for Surface Best Way shipment
as soon as the merchandise arrives. We regret that we are not
able to back-order an item that sells for less than $10.00.
If a lengthy delay occurs, usually beyond 30 days, we will cancel
your order (unless otherwise requested) and issue a refund for
prepayments. Charge Card orders are never charged until the
item is shipped. We comply with FTC regulations and proper notification
of status is provided as required. Of course, you may cancel
your order, modify or change a backorder any time before it
is shipped. We will send you a refund for unshipped merchandise
on cancelled orders. Call us at 800-228-7344 or send an email
customerservice@brigadeqm.com.
TRYING
TO FIND GEAR? You
can search our site in two ways:
- Search
Field
"by Keyword" - simply type in a short description,
brand name, or interest category, then click "GO".
All selections meeting the criteria are displayed. The
tighter descriptive criteria, the closer you'll come to
finding your item. For example, just typing "boots" will
return over 100 items; typing "tactical boots" returns
20 items and "Magnum Boots" returns 9 selections.
"by Item No." - If you know a Brigade item number,
type in part or all of a BQM item number, use the drop-down
window to select by Item No., click "GO". Items
similar to this part number are displayed.
"Bargain Bunker" - Use the drop-down window to
select Bargains and then click "GO" for a full
listing of all items on special sale.
- Shop
Departments
Hone in on product interest groups through our item category
listing. Each category has sub-sections with indexed groups
of related items.
- Express
Ordering
Do you have a catalog or know the item number for the
product you are ordering? Click on EXPRESS ORDERING at
the top of the page and you can enter the item numbers
and place them right into your shopping cart.
ADDING
ITEMS TO YOUR SHOPPING CART & CHECKOUT
After
you find the product you want to order, you may begin filling
your Shopping Cart. Simply insert the quantity desired and
click the "Add to Cart" button. If the item you select
has color or size option; a complete item listing is displayed
for you to make your choice. After clicking "Add to Cart",
the quantity and order subtotal are displayed beside the
"Check Out" button located at the top and bottom
of the page.
Checkout & Viewing Your Cart
If
you want to view your order, change quantities or cancel
an item, click on the "Check Out" icon. You may
checkout from here or Click the "Continue Shopping" button
to add additional items to your cart.
Carefully review your selections and make sure that everything
is correct. The On-line Order Form requires your home
address, mailing/delivery address, and email address.
Reading and acknowledging our Disclaimer regarding
purchase of Restricted Articles and Certification of your
Age is required. You can not place your order without
typing "YES" in the block. As you continue the
Check Out process, you are asked to select a payment method
and to review your final order. Unless otherwise modified
by you, we will charge for Best Way Surface Shipping (BGR).
If you would like to upgrade your shipment to an Express
Service method, please click "Shipping" and make
your selection. Continue through the Check Out process.
You will find options for placing the order on-line, by
telephone, mail, or fax.
After submitting your order, please be patient. Don't
double click, it can take a minute or so for the secure
server to receive your data and acknowledge the order.
With the exception of certain drop-ship and custom merchandise
orders, your card is not charged for purchases until we
actually ship your order. We do obtain credit card authorization
numbers for every transaction within 1 to 2 business days
of shipping your order. Contact us at customerservice@brigadeqm.com
or call 800-228-7344 for more information.
Order
Confirmation
You will receive an Email confirmation with your order
number and order details within one hour of placing your
online order. Once your order has been processed, you
will then receive an email notification with shipping and
tracking information, backorder information, or cancellation
notification. We do not charge your card for a purchase
until we actually ship your order. Certain drop-ship and
custom merchandise orders are charged prior to actual
shipment date. Contact us at customerservice@brigadeqm.com
or call 800-228-7344 for more information.
Orders
By Mail, Fax, E-mail, and Telephone
Use our Internet Order Form, the
envelope order form in our catalog, or send us a note including
your Account Number (if known), payment and the necessary address
and contact information to complete your order. Be sure to supply
all the requested information. Shipping, insurance and handling
charges must be included.
- Mail
Orders: We accept personal checks, imprinted with address
(please note driver's license number and issuing state),
money orders, cashiers checks, bank drafts, bank wire transfers
and VISA, MasterCard, AMERICAN EXPRESS, DISCOVER, JCB and
U.S. Government I.M.P.A.C./SmartPay credit cards. We DO
NOT accept CASH, C.O.D. Orders, or Postage Stamps.
Please mail to:
Brigade
Quartermasters, Ltd.
PO BOX 100001
1025 Cobb International Drive NW Ste. 100
Kennesaw, GA 30156-9217
- Fax
Orders: TOLL-FREE 800-892-2999 or dial 770-426-7726.
- Email
Orders: Please use caution in transmitting important
credit card data with your order information. Normal E-mail
traffic is not encrypted for your protection. We suggest
faxing your credit card information for our records and
then using email to place orders.
- Telephone
Orders: Call 800-338-4327 (770-428-1234) to place your
order 24 hours a day, 7 days a week. Our Telephone Sales
Representatives - TSRs - are at your service Monday-Friday,
8:30 a.m. to 8:00 p.m. After 8:00 p.m., Saturdays, Sundays
and all holidays, you will reach our After Hours Telephone
Order Center. Our Order Center only takes orders and provides
limited product information, but are not equipped to assist
you with customer service questions. They will forward your
messages to us for reply the following business day.
What is the Good Guy Gift Card?
The Good Guy Gift Card is a prepaid card, valid for purchases from the Brigade Quartermasters web site, catalog, and retail store. Like a debit card, you can make additional deposits ("reloads") at any time to increase and/or extend the Card's purchasing power. The Good Guy Gift Card has no expiration date.
Where can I purchase the Good Guy Gift Card?
You may purchase the Good Guy Gift Card online, through the catalog by mail or telephone, or in our retail store at 1025 Cobb International Drive, Kennesaw, Georgia.
How much does the Good Guy Gift Card cost? What's the minimum reload amount?
You may purchase the Good Guy Gift Card in any amount. Various options are shown, or choose an amount that fits your budget. You may also reload your card with any amount you desire by contacting Brigade's Customer Service Department at 1-800-228-7344.
How does the $5 Bonus work?
For every $100 loaded (including the initial card purchase), Brigade Quartermasters will add $5 to the value of the Good Guy Gift Card. You get $105 worth of merchandise or shipping credit! Each time $100 is reloaded, we will credit the same Card with a $5 bonus. This is cumulative, so you can load $50, then another $50 later and still earn $5.00. It's a Good Deal for our Good Guys!
How do I reload the Good Guy Gift Card?
You may reload the Good Guy Gift card by contacting Brigade's Customer Service Department at 1-800-228-7344. Have the Good Guy Gift Card number and your credit card handy.
How will my Good Guy Gift Card arrive?
Your Card will arrive by mail. We will send it to you or to any recipient you designate. We do not charge for mailing the card, unless an express service is requested. Once it arrives, it is ready for use immediately. No activation is necessary.
Are there any limits to what I can purchase with the Good Guy Gift Card?
Use the Good Guy Gift Card for any item Brigade Quartermasters. Of course, some products carry restrictions that are always applicable, regardless of purchase method, as specified by Local and State laws. The card is not redeemable for cash, but it never expires like many other gift card programs. Use it whenever you like.
How can I check the balance on my Good Guy Gift Card?
To check your balance, simply go to http://www.rewardforloyalty.com/, enter your 8 to 16 digit card number and click "Check Balance".
Contact
Us
Email Directory
Contact us by Mail:
Brigade Quartermasters, Ltd.
PO BOX 100001
1025 Cobb International Drive NW Ste. 100
Kennesaw, GA 30156-9217
Telephone Numbers:
Catalog Order Line: 1-800-338-4327 or 770-428-1234
Customer Service: 1-800-228-7344 or 770-428-1234
Fax Order Number: 1-800-892-2999 or 770-426-7726
Wholesale Orders: 1-888-276-4700 or 800-241-3125
Wholesale Fax Orders: 770-419-2898
Administrative Line: 770-428-1248
Retail Store: 1-800-428-6870 or 770-428-6870
You may contact our Catalog Order Line at 800-338-4327 24
hours a day, 7 days a week. Our Telephone Sales Representatives
-TSRs - are at your service Monday-Friday, 8:30 a.m. to 8:00
p.m. ET After 8:00 p.m., Saturdays, Sundays and all holidays,
you will reach our Telephone Order Center. Our after hours
Order Center takes orders and provides limited product information,
but can not assist you with customer service questions. They
will forward your messages to us for reply the following business
day.
If you need to make an exchange or refund, please contact
our Customer Service Department at 1-800-228-7344 Monday-Friday,
8:30 a.m. to 8:00 p.m. ET. You may also contact us after hours
or on the weekends and leave a voice mail. We will return
your call the next business day.
The Wholesale Department is available Monday-Friday,
8:30 a.m. to 5:15 p.m. ET. You may call the department during
these hours or leave a voice mail after hours. We will return
your call the next business day.
If you see something on our Retail Store tab that you
would like to order, please call 1-800-428-6870 or 770-428-6870,
or stop by the store if you are in the Kennesaw, Georgia area.
We are happy to ship merchandise to you directly from our
store.
Customer
Service & Order Information
Our Customer
Service Representatives are available Monday-Friday, 8:30
a.m. to 8:00 p.m. ET Call 770-428-1248 or 800-228-7344.
They are happy to assist you with questions concerning:
- stock availability
- shipping status of your
order
- technical information
- special bargains
- returns & exchanges.
Tracking
Your Shipment
Many of our
delivery services provide a verifiable means of tracking
a package. If you received a carrier tracking number
from us with your shipment confirmation email, you can click
here to
track your UPS®, FedEx®, Airborne®,
Priority Mail package delivery. Simply insert the tracking
number in the appropriate carrier's tracking box. The information
on the delivery status of your package is retrieved with
complete details of its journey.
Returns
and Exchanges Policy
Brigade's Unique 110% Mistakeproof Moneyback Guarantee®
Our goal and commitment is your 100% TOTAL
SATISFACTION with our service and products. If you are
not happy with your purchase when it arrives, please return
the item(s) to us within 30 days of receipt for your choice
of replacement, credit to your bankcard, credit to your
BQM account or a full refund of the merchandise purchase
price. If we made an error in anyway on your shipment,
If we made a mistake on your order, your return surface
shipping will be reimbursed and we will send you our 10%
Mistakeproof Discount Coupon good on any future BQM purchase.
No hassles, no questions. Just prompt, cheerful handling
of your request.
Returns
in 30 Days - If you do find it necessary to
return an item to us, fill out the return form on the
back of the Packing List included with your order.
Provide a brief explanation and how you would like
the problem settled. Use the return shipping label
provided and send all of the components and original
product packaging in a secure box by UPS ground or
US Postal Service Parcel Post. Items with defects in
the material or workmanship will be repaired or replaced
at our option. For your protection, please insure the
package for its full value. COD's are not accepted.
Send Returns and Exchanges to:
Brigade
Quartermasters, Ltd.
Customer Returns Department
1025 Cobb International Dr. NW Ste. 100
Kennesaw, GA 30152-4300
Some
products we sell are covered by a manufacturer's warranty
that specifically requires the item to be sent directly
to the manufacturer for replacement or repair. If sent to
Brigade, we will forward it to the manufacturer for their
inspection and they alone will make final disposition on
repair or replacement. Please note the special conditions
sent with your order regarding footwear and watches.
Be
Sure it's Right Before You Use it! By law, sleeping
bags and undergarments that have been worn or used cannot
be returned for credit or exchange. We will make repairs
when possible and return the item to you; however, DO
NOT send clothing, equipment or footwear that is soiled.
We will not accept your merchandise and it is automatically
returned to you. Food and water items are not accepted
for return.
Returns
After 30 Days - In the event you wish to return an
item after our 30 day No Questions Asked period, you
must call our Customer Service Department 1-800-228-7344
or contact us by email customerservice@brigadeqm.com before
making the return. Return Authorization may be provided
by Customer Service for valid reasons; however, the item(s)
must be in new condition as shipped with all original
product packaging. Items that require refurbishing are
charged a minimum of 15% Restocking Fee, if accepted for
return.
If
the package was damaged in shipment, is a perishable item,
or was drop shipped directly from the manufacturer, please
call Customer Service at 1-800-228-7344 or contact us
by email customerservice@brigadeqm.com.
before disposing of the packaging or making a return
shipment. We will assist you in making a claim with the
carrier.
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Damaged
Parcel or Evidence of Theft
If your parcel
was damaged or pilfered in transit, please retain the carton
and contents intact as your received it. Call the delivering
carrier for handling instructions and then immediately call
our Customer Service Department 800-228-7344 (770-428-1248)
for further instructions. We will work on your behalf to
file a claim and see that you get a prompt resolution.
Footwear
Purchase Policies
We want you
to be totally satisfied with your footwear purchase. To
insure your complete comfort and proper fit, we suggest
you do the following:
- Be
positive that the fit is correct for you. Try your
footwear on indoors and wear them for several hours,
preferably on a clean and carpeted surface. Let your
feet adjust to the boot. If they feel uncomfortable
- too tight, too loose, awkward or just plain wrong-
send them back WITHIN 30 DAYS for replacement,
exchange or credit. Good footwear should be comfortable
when it is first put on your feet. A break-in only makes
footwear more comfortable; it will not solve an incorrect
fit from the start.
- IMPORTANT:
DO NOT wear new footwear outside unless you are completely
satisfied with the fit. Soiled or damaged footwear is
not accepted for replacement or refund.
Footwear
Material and Workmanship Warranty
All footwear
is guaranteed by the manufacturer to be free from defects
in materials and workmanship. In the event you experience
a problem, please contact us for further information. Manufacturers
require us to send all boot & shoe returns to their factories
for an evaluation by their Quality Assurance personnel.
We will repair, replace or make an adjustment according
to their instructions and decision. Of course, normal wear
and tear is excluded. Any abusive use, product modification
or tampering nullifies all warranties. A full policy statement
is included with your purchase.
Shipping
Methods
Continental
USA Orders with USA ZIP Codes
Shipping Selections for Residential Deliveries
-
Best Way Surface (Ground) CONUS (BGR)
(Lowest cost Shipping by our choice of transport carriers. If a specific
carrier, UPS, FedEx, U.S.MAIL,
Airborne@Home is preferred, please select at time of confirm you shipping
choice.)
***Post Office Boxes can only ship via USPS***
-
FedEx® Express Saver™ CONUS
Only (F07)
(3 to 5 Day Service across the Continental USA)
-
APO/FPO
Military Priority Mail (M06)
(United States Postal Service (USPS) only. All Overseas Military Mail is
Now Shipped Priority Mail at Reduced PAL Rates)
-
Priority & 1st
Class Mail – USA
Zip Codes (M02)
-
United
States Postal Service (USPS) For CONUS, AK, HI, PR,
GU, USVI
-
US
Mail Parcel Post Surface (M05)
-
Best
Way Express Air - AK, HI, PR (U22)
-
FedEx® Home Delivery® Service
(RHD)
(Residential Only, Via FedEx® Ground with delivery
typically 1-5 business days within 48 contiguous states
and 3-7 business days to/from Alaska and Hawaii.
Service Days are Tuesday - Saturday, from 9 am to
8 pm. FedEx® Home
Delivery cannot deliver to P.O. boxes. Hazardous
Materials shipments (except ORM-D)
are NOT Permitted.)
-
UPS
Ground Residential (U11)
2-Day Definite Shipping Selections for Residential Deliveries
(2nd Business Day Delivery after order processing. We
select the best carrier- FedEx, UPS, Airborne)
-
Best
Way 2 Day Definite Service CONUS (B2D)
-
FedEx
2 Day Definite Residential (F01)
-
UPS
2 Day Definite Residential (U10)
1-Day Definite Shipping Selections for Residential Deliveries
(Next Business Afternoon Delivery after processing. We
select the best carrier- FedEx, UPS,
Airborne)
-
Best
Way 1-Day Definite Afternoon Service CONUS (B1D)
-
FedEx
1-Day, Next Afternoon (F08)
-
UPS
1 Day, Next Afternoon (U01)
International and Commercial Shipments
International
Shipping Selections- All Countries Outside US
-
Best
Way Air Courier Service -All Countries Outside US (BWI)
-
FedEx
International (FI3)
-
-
International
Air Parcel Post or Equal (M13)
(Risk of Loss increases-
We are Not Responsible for Undelivered Mail, Customs
Duties or Taxes)
Commercial & Business
Address Shipping Selections
-
Best
Way Surface (Ground) - Business Addresses (BGC)
-
FedEx
Ground Delivery Service – Business Addresses
(R02)
-
UPS
Ground Delivery Service – Business
Addresses (U12)
Shipping rates are automatically calculated and added
to your Internet Shopping Cart after selection of the
shipping method. Allow up to two weeks for regular mail
delivery and shipments via Best Way Ground. We use Deferred
Delivery Services which may include: US Mail, UPS, FedEx,
Airborne, SmartMail.
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Shipping
Charges USA ZIP Codes
Shipments
Under 12 Pounds - Regular shipping charges for Best
Way Surface Delivery cover shipping costs and insurance
for U.S. Postal Service (USPS) Parcel Post and United Parcel
Service (UPS) or other comparable ground services on shipments
up to 12 pounds to USA ZIP Codes. We must have a
complete street address (no P.O. Boxes) and phone number
for all UPS and FedEx shipments. APO & FPO addresses
must use United States Postal Service (USPS) only and they
CAN NOT receive any *HM* Hazardous Materials.
Shipments Over 12 Pounds - Additional fees
are charged depending on the selected delivery method.
We charge $.50 per pound for each pound over the 12 pound
limit on Surface Delivery Orders.
*HM* Hazardous Material products must be sent by
Ground Services with in the continental U.S.A. only with
carriers who accept these materials.
Express
Services - Rush Delivery
Express Delivery Services are available
to most continental U.S. street addresses. We must have
a telephone contact number with your order. (Sorry, No
P.O. Box addresses). Service options include- 1-3 Day FedEx
Express Saver, 2nd Business Day Definite, Next Business
Afternoon Definite, Airmail / Priority Mail via UPS, FedEx,
Airborne an US Mail. These services are at extra cost.
We Do Not ship Internet orders by Next
Day shipping.
We require you to call our Customer Service Department
on any 2nd Day or Overnight Express Order! 800-228-7344
or 770-428-1234, Fax 800-892-2999 (770-426-7726).
Please do not request overnight service on our web
site, as we can not comply with these requests due
to processing delays. There are additional costs
for special handling requests. You must call us to
order. Please note that Express Definite Delivery
Days apply after the order as been given to the delivering
carrier and refers to business days. Weekends are
not business days. An order placed on Friday morning
would not be shipped before the following Monday,
then the additional days for delivery to you.
Normal Express Rates apply on typical packages weighing
12 pounds or less. Orders weighing over 12 pounds
are charged additional fees based on the service type
and
actual or dimensional weight of the shipment. We add
these per pound charges for each pound over the 12-pound
limit. The charges for extra heavy or bulky, but light
in actual weight items are excessive. We will not ship
these items by Expedited Air Services without your approval
of the additional charges. We will notify you by telephone
or E-mail of any additional charges that you may have
to pay before we ship.
Saturday deliveries cost an additional $10.00. All Hawaiian
and Alaskan addresses cost an additional $10.00 for delivery
on weekdays.
HAZARDOUS MATERIALS CAN NOT BE SHIPPED BY ANY AIR DELIVERY
SERVICE
|Return
to Menu|
Priority
Handling for One & Two Day Definite Deliveries
Contact
our Customer Service Department on any Definite 1 or
2-Day Express Shipments! Due to normal processing times,
your delivery would arrive later than 2 Days after the
order is placed. To ensure that your time sensitive order
is expedited, call 800-228-7344 or 770-428-1234, or Fax
800-892-2999 (770-426-7726), or email CustomerService@brigadeqm.com.
Calling our Customer Service Reps is the best way to
insure merchandise availability and special handling
to move your order through our Distribution Center.
| YOUR
ORDER SUBTOTAL |
STANDARD
SURFACE BEST WAY GROUND
BGR |
OVERSEAS
MILITARY APO & FPO PRIORITY MAIL
M06 |
FEDEX
EXPRESS SAVER®
3
TO 5 DAY
SERVICE CONUS
FO7 |
PRIORITY & 1st
CLASS U.S. MAIL
AK, HI, GU, U.S.V.I.
M02 |
EXPRESS
2 DAYBUSINESS DAYDEFINITE
DELIVERY
B2D |
EXPRESS
NEXT DAY BUSINESS DAY DELIVERY
B1D |
| $0 - $25.00 |
$6.95 |
$7.95 |
$9.95 |
$8.95 |
$14.95 |
$26.95 |
| $25.01 -
$50.00 |
$7.95 |
$8.95 |
$10.95 |
$9.95 |
$16.95 |
$28.95 |
| $50.01 -
$75.00 |
$8.95 |
$9.95 |
$11.95 |
$10.95 |
$17.95 |
$29.95 |
| $75.01- $100.00 |
$10.95 |
$11.95 |
$12.95 |
$12.95 |
$19.95 |
$31.95 |
| $100.01-
$125.00 |
$11.95 |
$12.95 |
$13.95 |
$13.95 |
$20.95 |
$32.95 |
| $125.01-
$150.00 |
$13.95 |
$14.95 |
$15.95 |
$15.95 |
$21.95 |
$33.95 |
| $150.01-
$200.00 |
$14.95 |
$15.95 |
$16.95 |
$16.95 |
$22.95 |
$34.95 |
$200.01- $250.00 |
$16.95 |
$17.95 |
$18.95 |
$18.95 |
$24.95 |
$36.95 |
$250.01- $300.00 |
$18.95 |
$19.95 |
$20.95 |
$20.95 |
$26.95 |
$38.95 |
$300.01- $350.00 |
$20.95 |
$21.95 |
$22.95 |
$22.95 |
$28.95 |
$40.95 |
| $350.01-
$500.00 |
$24.95 |
$25.95 |
$26.95 |
$26.95 |
$32.95 |
$44.95 |
| ($500+ Add 6% of Total) |
|
|
|
|
|
|
Rates
apply to packages weighing up to 12
lbs. ONLY.
Additional per pound charges apply to
all orders weighing over
12 lbs. Orders are corrected at time of entry. |
ADD
$.75/lb |
ADD
$.75/lb |
ADD
$1.25/lb |
ADD
$1.25/lb |
ADD
$1.50/lb |
ADD
$2.25/lb |
International
& Canada Shipping Information and Policies
We ship to
all countries of the world, except for areas where trading
embargoes are established by Federal law. Customers are
always advised to be absolutely certain of your import regulations
and restrictions when ordering our products. Due to the
characteristics and regulatory controls on some of our products, |
