Click on any of the links below for complete information on how to order, our standard polices and other important information:

Adding Items to Your Shopping Cart Age Certification Requirements Backorders Bank Wire Information Checkout & Viewing Your Cart Customer Service & Order Information Damaged Parcels Disclaimer Express Services- Rush Delivery Finding the Gear Footwear Purchase Policies Backorder Handling Hazardous Material **HM** Restrictions

International Shipping Information & Policies International Shipping Rates Order Processing and Shipment Time Ordering Online Orders By Mail, Fax, Email, Phone Privacy Policy Restricted Article **RA** Policies Returns and Exchanges Policy Security of Your Information Shipping Methods and Charges - USA ZIP Codes Size Measurement Guides Telephone Orders

Brigade's 110% Mistakeproof Moneyback Guarantee®

Our goal and commitment is your 100% TOTAL SATISFACTION with our service and products and we back it up by being sure you are 110% happy! If you are not happy with your purchase, please return the item to us within 30 days for your choice of a replacement, credit to your bankcard, credit to your BQM personal account or a full refund of the merchandise purchase price. If we made an error in any way on your order or shipment, we will send you a 10% Mistakeproof Discount Coupon good on any future BQM purchase. No hassles, no questions. Just prompt, cheerful handling of your request.


Privacy Policy
We are proud to have our Privacy Policy certified by TRUSTe, the premier Internet privacy policy advocate. The TRUSTe program embodies principles that comply with fair information practices approved by the government and prominent industry-represented organizations. We are approved to use the TRUSTe privacy seal, or "trustmark," an online branded seal that takes you directly to our privacy statement. The trustmark is awarded only to sites that adhere to TRUSTe's established privacy principles of disclosure, choice, access and security. We agree to comply with ongoing TRUSTe oversight and alternative dispute resolution process.

Security http://www.verisign.com/
We have established security procedures to protect the loss, misuse or alteration of information under Brigade Quartermasters, Ltd. control. We value your business and are committed to doing everything possible to make our online ordering process 100% secure.

Secure Ordering Process
Using technology provided e-business software, in addition to special security features built into popular browser software, the Action Gear® site provides you with advanced online security. Any credit card information you enter on our site is heavily encrypted by industry-standard protocol, SSL (Secure Sockets Layer). We use SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store.

Once you have completed your order online, our security procedures do not end. The moment you press "Submit" to send you order, the encrypted information is kept inaccessible and sent directly to our order processing team. Our internal order processing system is not connected to the Internet, so no one can gain access to your information.

Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on Brigade's online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, many popular browsers have a symbol to indicate secure mode. To verify that your browser is secure, look at the bottom of your browser window; Netscape displays a solid key and Internet Explorer displays a closed lock.

If you are still unsure of giving your credit card over the Internet, please phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-800-787-4327. Our fax number for orders is 1-800-892-2999 (for US/Canada 1-770-426-7726).

**RA* Restricted Articles & Age Certification Requirements
Many of our products are considered dangerous and are restricted from ownership by virtue of your age, Federal Law, State Law and local ordinances. We DO NOT SELL Restricted Articles online to minors under the age of 18 and in some cases, persons under the age of 21. All Restricted Articles shipments are sent to an Adult over the age of 21 who must sign for the package upon delivery. No order is processed or accepted until our Disclaimer is read and acknowledged by typing YES in the required block.

All customers are cautioned to consult with their local Public Safety authorities regarding possession, ownership and use of blowguns, darts, paintball guns, BB guns and supplies, pellet firing guns, fixed and folding blade knives, defensive batons, canes, sword canes or concealed daggers, tear gas of any type, stun guns (electric shocking devices), concealed weapons, and other potentially dangerous articles shown. IT IS YOUR RESPONSIBILITY TO COMPLY WITH THE LAW. Offers of merchandise prohibited by law are void. Contact our Customer Service Department and/or your local Postal or Law Enforcement Department if you have any questions. We do not process orders where known restrictions exist. Law enforcement and military orders are exempted from many of these restrictions.

Disclaimer
The Brigade Quartermasters Catalog Web Site does not warrant that a person may legally purchase, possess or carry any specific item in the catalog according to federal, state or local laws. As a dealer, Brigade Quartermasters does not grant the legal right or authorize the purchase or possession of items that may be regulated in your state or municipality. These items include, but are not limited to, machetes, replica or blank firing guns, slingshots, air guns, bows, crossbows, knives, swords, electronic stun guns, chemical or personal defense sprays (tear gas), or other restricted / prohibited items. A person placing an order warrants that he or she is an adult (18 years or older) and is under no legal disabilities which would prohibit such person from ordering, owning, possessing, or transferring these items under all applicable federal, state and local laws. An Adult signature required when your package is delivered.

Ordering Online
Ordering Action Gear® is simple with our easy-to-use and secure shopping cart system. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER/NOVUS, JCB and U.S. Government I.M.P.A.C./SmartPay credit cards. By law, we will add state sales tax automatically where required.

Order Processing and Shipment Time
If you place your order Friday, Saturday, Sunday or holidays, we will process it in our system the first business day of the following week. During the business week, we process Internet orders every morning and again at 12:00 Noon Eastern Time zone, Monday - Friday. Orders placed on the Website after 12:01 P.M. are processed the following business day. We usually ship available stock shipped within 24 hours after order processing using the shipping method you indicated. Items that were not in stock are automatically backordered and shipped at a later date with no additional charges for freight. If your order requires special expedited delivery - Third Day, Second Day, Overnight - you should verify the details with our T.S.R.'s by calling toll free - 800-787-4327.

Backorders
We provide stock availability status flags for each item with nightly updates, giving you the choice to buy now, place a reservation order or purchase later. We make every attempt to have all items in stock, however, if we are out of stock on an item ordered, we will hold (back-order) this item for Surface Best Way shipment as soon as the merchandise arrives. We regret that we are not able to back-order an item that sells for less than $10.00. If a lengthy delay occurs, usually beyond 30 days, we will cancel your order (unless otherwise requested) and issue a refund for prepayments. Charge Card orders are never charged until the item is shipped. We comply with FTC regulations and proper notification of status is provided as required. Of course, you may cancel your order, modify or change a backorder any time before it is shipped. We will send you a refund for unshipped merchandise on cancelled orders. Call us 800-787-4327 or send an email MilComHelp@BrigadeQm.com .

Finding the Gear

• Search Field
  "by Keyword" - simply type in a short description, brand name, or interest category, then click "GO". Selections meeting the criteria are displayed. The tighter the descriptive criteria, the closer you'll come to finding your item. For example, just typing "boots" will return over 100 items; typing "tactical boots" returns 20 items and "Magnum Boots" returns only 9 selections.
  "by Item No." - if you know a Brigade item number, type in part or all of a BQM item number, use the drop-down window to select by Item No., click "GO". Items similar to this part number are selected.
• SHOP Departments
  Zero in on specific products through our Shop Category Listings. Each category will have sub-sections with groups of related items. Just click on the item or group that interests you.

All items are displayed with a "thumbnail" picture and brief description. For complete information, larger pictures, available colors and sizes, just click the picture or item name.

Adding Items to Your Shopping Cart
After you find that product you want to order, you may begin filling your Shopping Cart. Simply insert the quantity desired and click the "ADD" button. If the item you select has color or size options; a complete item listing is displayed for you to make your choice. After clicking "Add", the quantity is added to your cart. If you want to view your order, change quantities or cancel an item, click on the "View Cart" icon. This shows your personal cart, what you've ordered and the running total, including freight charges. You can make any changes you like at this time.

Checkout & Viewing Your Cart
Carefully review your selections and make sure that everything is correct. The Online Order Form requires your home address, mailing/delivery address, and email address. Reading and acknowledging our Disclaimer regarding purchase of Restricted Articles and Certification of your Age is required. You can not place your order without typing "YES" in the block. As you continue the Check Out process, you are asked to select a payment method and to review your final order. Unless otherwise modified by you, we will charge for Best Way Surface Shipping (BGR). If you would like to upgrade your shipment to an Express Service method, please click "Shipping" and make your selection. Continue through the Check Out process.

After submitting your order, please be patient. Don't double click, it can take a minute or so for the secure server to receive your data and acknowledge the order. After completing the order process, you will receive an email confirmation with your order number and order details.

With the exception of certain drop-ship and custom merchandise orders, your card is not charged for purchases until we actually ship your order. We do obtain credit card authorization numbers for every transaction within 1 to 2 business days of shipping your order. Contact us at MilComHelp@BrigadeQm.com or call 800-787-4327 for more information.

Customer Service & Order Information
For prompt service, send an email with your questions to MilComHelp@BrigadeQm.com Our Customer Service Representatives are available Monday-Friday, 8:30 a.m. to 8:00 p.m. ET Call 770-428-1234 or 800-787-4327. They are happy to assist you with questions concerning:

• Stock availability
• Shipping status of your order
• Technical information
• Warranty Information
• Returns & Exchanges

Orders by Mail, Fax, Email and Telephone
Print a copy of your Internet Order Form, or send us a note including your Account Number (if known), payment method and the necessary address/ contact information to complete your order. Be sure to supply all the requested information. Shipping, insurance and handling charges must be included.

• Mail Orders: We accept personal checks, imprinted with address (please note driver's license number and issuing state), money orders, cashiers checks, bank drafts, bank wire transfers and VISA, MasterCard, AMERICAN EXPRESS, DISCOVER, JCB and U.S. Government I.M.P.A.C./SMARTPAY credit cards. We DO NOT accept CASH, C.O.D. Orders or Postage Stamps.
  
  Mail to: Brigade Quartermasters Ltd.
              Dept Mil.Com
              1025 Cobb International Dr. NW Ste 100
              PO Box 100001
              Kennesaw, Georgia 30144-9217
  
  
• Fax Orders: Toll Free 800-892-2999 (International 770-426-7211)
• Email Orders: Please use caution in transmitting important credit card data with your order information. We suggest faxing your credit card information for our records and then using email to place orders. Provide the same information required for all mail orders.
• Telephone Orders: To obtain the special Military.com Member Prices, you must order on the co-brand site. We will accept phone orders Monday-Friday, 8:30 a.m. to 8:00 p.m. E.T., but we do not guarantee that you will receive a Member Price. Call 800-787-4327 (Outside the USA and local, call 770-428-1234) to place your order and you must identify yourself as a Military.com member. Our Telephone Sales Representatives - TSRs - are at your service. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB and U.S. Government I.M.P.A.C./SMARTPAY credit cards.

Footwear Material and Workmanship Warranty
All footwear is guaranteed by the manufacturer to be free from defects in materials and workmanship. In the event you experience a problem, please contact us for further information. Manufacturers require us to send all boot & shoe returns to their factories for an evaluation by their Quality Assurance personnel. We will repair, replace or make an adjustment according to their instructions and decision. Of course, normal tear and any abusive wear is excluded in all warranties. A full policy statement is included with your purchase.

Hazardous Material Restrictions *HM*
We have identified our products that contain or are made of Hazardous Materials. Look for *HM* symbol. These products are shippable to continental U.S.A. addresses by ordinary ground transportation only - UPS or US Mail Parcel Post (certain other restrictions may apply). We can not ship by AIR routing under any circumstance.

Absolutely all International Mail shipments, APO/FPO and all international orders are prohibited from receiving Hazardous Materials by any carrier. Orders will be refused, returned or have the prohibited item cancelled and refunded as necessary. We regret the inconvenience, but we must strictly comply with U.S. laws, FAA and air carrier regulations.

Shipping Methods
Continental USA Orders with USA ZIP Codes
Best Way Surface (BGR) - Our selection of the best ground common carrier.
       Your choice of Best Surface Carriers - UPS®, or USPS.
        ***Post Office Boxes can only ship via USPS***
Express Package Services
       UPS 3 Day Select Service

       2nd Day Delivery Our selection of the best carrier
       Your choice of UPS, FedEx or USPS
Airmail & Priority Mail - United States Postal Service (USPS)
APO/FPO addresses - United States Postal Service (USPS) only.

Shipping rates are automatically calculated and added to your Internet order form. Allow up to two weeks for regular mail delivery.

Shipping Charges USA ZIP Codes
Shipments Under 12 Pounds - Regular shipping charges for Best Way Surface Delivery cover shipping costs and insurance for U.S. Postal Service (USPS) Parcel Post and United Parcel Service (UPS) or other comparable ground services on shipments up to 12 pounds to USA ZIP Codes. We must have a complete street address (no P.O. Boxes) and phone number for all UPS and FedEx shipments. APO & FPO addresses must use United States Postal Service (USPS) only and they CAN NOT receive any *HM* Hazardous Materials

Shipments Over 12 Pounds - Additional fees are charged depending on the selected delivery method. We charge $.50 per pound for each pound over the 12 pound limit on Surface Delivery Orders.

*HM* Hazardous Material products must be sent by Ground Services with in the continental U.S.A. only with carriers who accept these materials.

Express Services - Rush Delivery
Express Delivery Services are available to most continental U.S. street addresses. We must have a telephone contact number with your order. (Sorry, No P.O. Box addresses). Service options include- 3 Day Select Service, 2nd Day, Airmail/ Priority Mail and Next Day via UPS or Federal Express. These services are at extra cost. Please note that Express Delivery Days apply after the order as been given to the delivering carrier and refers to business days. Weekends are not business days. An order placed on Friday morning would not be shipped before the following Monday, then the additional days for delivery to you.

Normal Express Rates apply on typical packages weighing 12 pounds or less. Orders weighing over 12 pounds are charged additional fees based on the service type and actual or dimensional weight of the shipment. We add these per pound charges for each pound over the 12-pound limit. The charges for extra heavy or bulky, but light in actual weight items are excessive. We will not ship these items by Expedited Air Services without your approval of the additional charges. We will notify you by telephone or E-mail of any additional charges that you may have to pay before we ship.

Saturday deliveries cost an additional $10.00. All Hawaiian and Alaskan addresses cost an additional $10.00 for delivery on weekdays.

HAZARDOUS MATERIALS CAN NOT BE SHIPPED BY ANY AIR DELIVERY SERVICE

Next Day and Priority Handling for Next Day Deliveries
We require you to call our Customer Service Department on any overnight express order! 800-787-4327 or 770-428-1234, fax 800-892-2999(770-426-7726). Please do not request overnight service on our web site, as we can not comply with these requests due to processing delays. There are additional costs for special handling requests.


Shipping Rates

International Shipping Information and Policies
We ship to all countries of the world, except for areas where trading embargoes are established by Federal law. Customers are always advised to be absolutely certain of your import regulations and restrictions when ordering our products. Due to the characteristics and regulatory controls on some of our products, we cannot export controlled items. We CAN NOT SHIP or export under any circumstances Hazardous Materials and Dangerous Goods. Orders for these items are canceled if received. You are fully responsible for complying with all of your local import regulations. We are required to observe and follow all U.S. Export Regulations and Laws.

Customs Duties, Import Licenses, Taxes
You are responsible for Import Licenses, Customs-assessed import duties, all local taxes, and in-country delivery fees (if any). We assume no responsibility for these additional charges and caution you that they may be much higher than you expect.

Packages seized by Customs for your failure to follow local import regulations are not refunded or credited. You, the customer, are solely responsible for all compliance with your country's regulations. Packages that are left unclaimed and forfeited to Customs or the carrier are charged to your account in all cases. We will not issue credit for these occurrences.

Payment for International Orders
We require your use of one of these accepted credit cards: American Express, MasterCard, Visa, JCB or Discover/Novus. The handling bank automatically calculates exchange rates. If you wish to mail your order, we require payment in full. We prefer the use the above credit cards, but we are pleased to accept US dollars only by international money order, bank check payable in the USA or wire transfer.

Bank Wire Information
Please contact us if you would like to wire funds to Brigade:
Phone: (800) 241 - 3125 Ext. 253
Email: finance@brigadeqm.com

Shipping International Orders

Size Measurement Guide
Pants
Waist - Measure over shirt at height you will wear the trousers.
Inseam - Lay a pair of favorite trousers flat. Measure them crotch to cuff. Regular lengths are 32". Longs are 34-1/2".

Shirts, Sweaters, & Coats
Measure a favorite shirt collar from far end of button hole to button.

Hat Sizes	Inches	Hat Size
Measure around the largest part of head. Use chart to convert.	21-1/8 21-1/2 22 22-1/4 22-3/8 22-3/4 23-1/8 23-1/2 24 24-1/4	6-3/4 6-7/8 7 7-1/8 7-1/8 7-1/4 7-3/8 7-1/2 7-5/8 7-3/4 XS S S M M M L L XL XL

Determining Your Size for BDU Coats, Trousers, and BDU-Tac & L.A.W. Field Shirts Battle Dress Uniforms are designed to accommodate a range of measurements for ease of fitting and comfort. The chart below is used by the U.S. Army to properly size BDUs. To convert from known inch sizes, or, to determine your letter size, do the following: Coats: Measure your chest size in inches over your shirt just under the armpits. Women measure around the bust line. Trousers: Waist size is measured above the hips, and below the navel. Inseam is measured from crotch to hem. Shirts: Measure neck slightly above the shoulders with tape held loosely. The chart converts inches to a corresponding letter, S-XXXL size.
Collar	Sleeve >	Chest >=	BDU/SHIRT SIZE	Waist <=
13-13½"	31½"	29-33"	XS	23-27"
14-14½"	32½"	33-37"	S	27-31"
15-15½"	33½"	37-41"	M	31-35"
16-16½"	34½"	41-44"	L	35-39"
17-17½"	35½"	45-49"	XL	39-43"
18-18½"	36½"	49-53"	XXL	43-47''
19-19½"	37½"	53-57"	XXXL	47-51"
20-20½"	38½"	57-61"	XXXXL	51-55"
			Height	Will Fit
Lengths:		Short:	63" to 67"	26 to 29"
		Regular:	67" to 71"	29 to 32"
		Tall:	71" to 75"	32 to 34"
		X Tall:	Above 75"	36 to 38"
Tall Shirts:	Plus 1" in sleeve	Plus 3" in body length.